Product & Stock
All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the money paid for the item to the original method of payment.
We're proud that every Popiee mattress foam carries the CertiPUR‑US® badge—your guarantee that our materials meet the highest safety and eco-standards.
What does that mean for you? Cleaner air in your bedroom thanks to low VOC emissions, and absolute peace of mind knowing that our foams contain none of the restricted nasties: phthalates, ozone depleters, PBDEs, formaldehyde, or heavy metals like mercury and lead.
Sleep with total peace of mind—because Popiee mattresses contain absolutely zero fiberglass. Your safety and comfort are at the heart of everything we do, which is why we craft every mattress with care, using only the finest materials that pass the strictest safety checks.
We genuinely care about your health, starting from the very layers you sleep on, all the way to the confidence you feel when you close your eyes at night.
Unboxing Your Popiee Mattress – A Complete Walkthrough
- Remove the compressed mattress from its shipping carton and place it directly in the intended room. This prevents the need to relocate it after expansion.
- With your hands, gently peel away the outer protective plastic layer, then carefully slide the mattress forward as it begins to relax and expand.
- Use the specially provided Popiee opener or a pair of scissors (handling them with caution) to slit the inner protective film. Be mindful not to cut too deep, so as not to nick the mattress surface.
- Give the mattress time to reach full size and firmness — this process can take up to 72 hours. Once fully expanded, it is ready to deliver the restful sleep you've been looking forward to.
Safety Note: Exercise care when handling all plastic packaging. The mattress may unfurl rapidly upon release. Keep your face and bystanders at a safe distance during opening to avoid any accidental impact from sudden expansion.
No matter what you place your Popiee mattress on — a bed frame, a box spring, a solid wood base, or just the floor — you'll get the same great support and comfort.
Designed with Your Back in Mind – A Softer Approach
Every element of Popiee's hybrid mattress has been thoughtfully crafted to give you the ideal mix of cozy softness and reliable support. It delivers a gentle, springy feel that makes turning over effortless, yet it also molds itself to your unique silhouette, offering just‑right relief where you need it most—especially around your shoulders, hips, and lower back.
Its medium‑firm construction is versatile enough to suit everyone, whether you sleep on your back, side, or stomach. That perfect level of firmness helps spread your weight evenly, so no single spot bears too much pressure, all while guiding your spine into a naturally healthy position as you rest.
Many of our customers find that this reduces morning back discomfort, leaving them feeling fresher, more energetic, and free from that familiar stiffness.
And no matter how much you toss and turn—or if you prefer to stay put—this mattress responds to your every move with gentle cooperation, never resistance. The result? A restful, renewing sleep that truly cares for your body.
Every Popiee mattress is made with one goal in mind: to give you reliable comfort and steady support, no matter how you like to sleep.
We combine smart, advanced materials to focus on the areas that matter most—your shoulders, your hips, and your lower back—so your spine stays naturally aligned while you drift through the night.
Are you a side sleeper who craves a little extra give around your joints? Or do you sleep on your stomach and need a firmer feel to keep your lower back happy?
Maybe you're a back sleeper who just wants even, balanced support from head to toe. Whatever your style, Popiee has you covered.
We've thoughtfully designed every mattress with real‑world sleepers in mind, so you can wake up feeling fresh, properly supported, and full of energy for whatever lies ahead.
Unboxing Your Popiee – What to Expect
So, what exactly is a "bed‑in‑a‑box"? It's simply a mattress that has been squashed down, rolled tight, and packed into a neat little box — all to make shipping easier and setting up a breeze.
When your Popiee arrives, all you have to do is take it out, unroll it, lay it flat on your bed frame (or even on the floor), and let it do its thing.
Now, here's the thing about timing: hybrid mattresses like ours are generally fine to sleep on almost right away, but they can take a full 72 hours to reach their true shape, the right firmness, and maximum support.
During that time, the layers inside are busy settling and expanding to their final form.
For the best possible night's sleep, we'd suggest waiting out the full cycle — though you're more than welcome to test it earlier. Just remember: its real comfort and performance won't shine until it's fully expanded and ready.
Good News – Your Popiee Ships in a Box!
You bet! Your Popiee mattress will arrive neatly packed in a compact box, rolled up, compressed, and vacuum‑sealed so it's super easy to handle.
That means you can carry it with no trouble, slip it through those tricky narrow doorways, and even haul it upstairs without breaking a sweat.
Just a quick heads‑up for unboxing: when you open the box and pull off the plastic, the mattress tends to spring open pretty fast.
To stay safe, make sure your face and anyone nearby are well out of the way while it expands — that sudden pop can be surprising and might accidentally bump into someone.
Taking a moment to be careful here will make the whole setup process smooth, easy, and worry‑free.
Think of it like starting a new exercise routine or breaking in a favourite pair of trainers — your body just needs a little while to get used to the fresh support your new mattress provides.
The real comfort and spine‑friendly benefits might not show up after just a couple of nights; it's more of a gentle transition as your muscles and joints gradually learn to relax on a surface that's designed with your wellbeing in mind.
That's exactly why we encourage you to give your Popiee mattress at least four weeks before you decide whether to keep it. Take that time to let your body truly feel the thoughtful support and comfort we've poured into every single mattress.
If, after that adjustment period, you still don't feel completely at home on it, just drop us a line at service@popiee.co.uk before your 101st night. We'll make the return and refund process as easy and stress‑free as we can.
No tricks, no small‑print surprises — just a straightforward promise and the confidence that you'll get a great night's sleep, no matter what you decide.
No, we don't have any Popiee showrooms in the UK. right now — and we made that choice on purpose.
Here's why: we've cut out everything that doesn't add value for you — no expensive retail spaces, no salespeople on commission — so we can give you a top‑quality mattress without the top‑dollar price tag.
By skipping the middlemen and all the costs that come with physical stores, we pass the savings straight to you.
Plus, time and again, research and real‑life feedback have shown that lying on a mattress for a few minutes in a showroom doesn't really help you make a great decision — especially when you're rushed to try a dozen different ones in one go.
It's confusing, and those short moments can't tell you how well that mattress will support you through a whole night.
We believe in a simpler approach: the only real test is sleeping on it — night after night — in your own home. That's exactly why we include a 101‑night home trial with every order.
You get the chance to really experience your Popiee mattress where it matters most: your very own bedroom. Let your own body — not a hurried demo — be the final judge of comfort and support.
And if you ever decide that Popiee isn't quite right for you, we make returns easy with a full refund. No pressure, no surprise fees — just genuine peace of mind.
Orders & Payments
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number.
This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Please note that all orders are subject to stock availability. In the rare case that a product you've ordered is not in stock, we'll get in touch with you by phone or email and promptly refund the full purchase price back to the card or account you used to pay.
For now, we deliver only to addresses in the UK, with free shipping on every purchase.
We start getting your order ready the moment you place it. Your Popiee mattress will leave our U.K warehouse within 1 to 2 business days, and then it's usually just another 2 to 5 business days before it reaches you—depending on where you're located.
As soon as it's on the road, we'll send you a shipping confirmation email with all the tracking info you need, so you can watch your new mattress travel from our warehouse right up to your front door.
If you need to cancel your order, just drop us a line at service@popiee.co.uk as soon as you can. We'd love to help you out — but we can only stop the order if it hasn't been sent out yet.
Once it's left our warehouse, there's usually no way for us to step in and redirect it. So, the sooner you get in touch, the better we can serve you and sort everything out quickly.
Returns & refunds
Returning your item is easy — just post it to us. For the return address, simply contact our customer service team.
Please remember to include your order number, name, address, email, phone number, and any special instructions or comments you may have.
Do note that the return remains your responsibility until it arrives safely at Popiee.
Whichever you choose — a return or an exchange — don't forget to include the receipt from your parcel and clearly indicate your reason.
We process refunds using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
We process refunds using the original form of payment.
Your refund will be taken care of within 5 business days from the date your return arrives at our facility. You'll receive an email confirmation as soon as the process is complete.
