Returns & Refunds
At Popiee, we genuinely believe that a restful night starts with the right mattress. More than just physical support, the perfect mattress restores your energy, soothes your mind, and prepares you for the day ahead.
That’s why we’re delighted to invite you to try our mattresses in the comfort of your own home for 101 nights — entirely risk-free.
We want you to sleep with confidence, not only because of the quality beneath you, but also because of the peace of mind we provide.
Take all the time you need to truly appreciate the comfort, support, and craftsmanship of our products. Let each night's rest guide your decision. After all, the truest judge of whether a mattress suits you isn't us — it's your own body.
Cancellation Policy
Orders are typically dispatched within 1–2 business days. Cancellations are only accepted for orders that have not yet been processed or shipped. If you submit a cancellation request before processing and shipment, you will receive a full refund.
However, once an order has been shipped, it can no longer be cancelled. In that case, please email us — we will do our best to find a suitable solution for you as quickly as possible.
No need to worry — we handle all issues promptly. Popiee offers a 10‑year limited warranty for your confidence and full evaluation time. Coverage includes manufacturer defects: sagging, dips, waves, bumps, and decompression failures. To submit a quality claim, email our Customer Experience team at service@popiee.co.uk.
Not loving your Popiee? Returning it is easy and painless. Email service@popiee.co.uk and be sure to include your order number — this helps us locate your order fast and walk you through the next steps without delay. We'll support you the whole way.
No way! We want you to sleep peacefully — and that definitely doesn't mean lying on crinkly plastic. That wrap is just there to keep your Popiee safe during transit. When your box shows up, grab the handy cutter from your Welcome‑package and gently slice off the plastic.
There's also a quick‑start guide to walk you through it. In no time — literally a few minutes — your mattress will puff up like magic and be all set for a wonderful night's sleep.
We completely understand — it's not ideal that we don't have a physical location right now. Still, please don't let that be a source of concern.
We've made purchasing incredibly straightforward: with just one click, a 40‑pound package will arrive at your doorstep.
We recognise that buying without a prior feel can leave you uncertain, which is exactly why our 101‑night home trial exists. You have well over three months to genuinely sleep on it, in the comfort of your own bedroom.
And if it doesn't win you over, simply drop us an email, and we'll arrange a full refund — no stress, no fuss, and definitely no embarrassment.
The 101‑night trial starts on delivery day – that’s when your Popiee mattress first arrives at your home. You then get over three months to sleep on it with no risk, and you can return it if it’s not right for you.
Just keep in mind: we do suggest a short break‑in period. Because it’s compressed for shipping, the foam needs about 48 hours to fully expand and reach its optimal support level. So we advise waiting two full days after unboxing before you start sleeping on it every night.
Over that time, the materials will gradually take their final shape, ensuring your first night’s sleep is as comfortable and supportive as we intended.
The trial couldn't be more straightforward. You get 101 nights with your Popiee mattress to decide if it's right for you. Not satisfied after sleeping on it? Email our team at service@popiee.co.uk and we'll issue a full refund — no complications and no tricky terms.
However, we encourage you not to rush. A new mattress takes time to feel natural; your body needs to adjust, and a few nights aren't enough to judge fairly. So we recommend waiting at least four weeks before you finalize your decision. Take that time, allow yourself to adapt, and then make your choice based on real experience.
Brief and clear answer
Brief and clear answer
How to return?
Ready to return or exchange? Here's how it works in a few simple steps:
Step 1 – Let us know
Log into your account, hit "Return Items," fill out the quick form, and send it over.
Step 2 – We'll check it out
Our team will take a look and drop you an email to confirm whether your request is good to go.
Step 3 – Send it back
Once you get the green light, ship your mattress to our UK warehouse with whatever courier you like — just make sure to email us the tracking number so we can keep an eye on it.
Who pays for shipping?
- If it's a change of heart or a wrong size order, the shipping cost is on you (the price depends on which courier you choose).
- If we messed up — like sending a damaged, defective, or wrong item — we'll foot the bill. We'll even refund your shipping costs after we receive the return.
Step 4 – We inspect
Once the package lands with us, we'll examine it and send you an inspection report as confirmation. That email will also tell you if your return or exchange gets the final nod.
Step 5 – Refund or exchange time
- Refund: We'll credit your original payment method. Give it up to 5 business days to show up (sometimes your bank takes a bit longer).
- Exchange: We'll ship out the new item and email you a brand‑new tracking number.
A couple of quick tips:
- Hang on to your return tracking number — it makes finding your package way easier.
- Got questions? Our support team is just an email away.
Reach us at:
service@popiee.co.uk (toss in your order number for a speedier reply)
Mon–Fri, 10am–6pm (EST)
We're here to make things fair and straightforward, no matter which way you go!
